Frequently Asked Questions

Next earliest delivery: 21 Sep 2021, 10:00 am - 3:00 pm
0
Facebook Instagram YouTube
Default Page Banner
Frequently Asked Questions

Frequently Asked Questions

Products

Both! You may refer to the individual product's description for this information. 

Yes, we do them by default! Do note that the weight of the products stated on the website is before descaled, degutted, degilled and cleaned. For fillets, do look out for bones before cooking/consuming even though we do deboning :) *Do note that for batang fillet, there are middle section bones*

We clean squids by removing its soft bone, beak, innards and ink. As for prawns, we will cut off the sharp edges for the convenience of our customers!

We can do it if you request it :) Do let us know in the comment section as you purchase with us!

If you intend to cook them on the day of purchase, you may leave them in the chiller. Else, do keep them in the freezer.

We would highly recommend our customers to cook the seafood within 1-2 days of purchase when they are really fresh! However, the seafood can be kept up to 1 month. Please also refrain from steaming the seafood after storing for 1 week. :)

As seafood are unpredictable (sea-caught), we are unable to put them permanent on our website. However, we do have promotion everyday where we may put up these seafood. Do check out our website or social media (Instagram/Facebook) if you're interested! :) All these products will be listed under the promo category!

All product images are for illustrative purposes only :)

For better reference to the size of individual cuts/fillets, do Whatsapp us and we will be able to show you live image/video as a reference!

Delivery & Charges

$8 delivery charge for orders below $60

Orders $60 and above, FREE Delivery!

 

There is no minimum purchase amount for delivery. Free delivery for orders $60 and above

*We have temporarily taken down our self-collection option to do some restriction :)*

We have 3 time-slots for delivery! 10am to 3pm, 2pm to 6pm and 6pm to 10pm! :)

The safety concern of the deliveryman is our top priority and we are unable to provide or arrange specific timing for your delivery order. We seek your kind understanding to wait for your parcel to arrive within the chosen timeslot. *Do note that due to traffic and weather conditions, the delivery may be slightly delayed.

Please allow extra time for the delivery man to deliver your parcel. Thank you for your understanding.

Our parcel is sealed with TankfullyFresh’s logo.

Unfortunately, we do not have such options at the moment.

The delivery man will ring the doorbell and give a call. If there is no one home, they will leave the parcel outside the doorstep.

*Do note that we are unable to rearrange the delivery as it will incur additional charges for redelivery.

We're unable to accept same day delivery as seafood stocks availability are uncertain.

Packaging

All of the fresh and frozen items are vacuum packed/sealed! Items that are in the 'Others' category could be packed in their original packaging :)

Ordering, Payment & Rewards

If I would like to create an account and make purchase, I can try this method:

Tankfully Fresh - Registered

How to Purchase - New User Guide  Artboard 1

If I have not created an account and not planning to register, I can try this method:

TFF - New User GuideArtboard

 

If I have created an account, I can try this method:

Tankfully Fresh User Guide - 1

 

Tankfully Fresh User Guide 2

Sign up with us today and you may use them to rebate your future purchases!

Do note that every 100 points = $1 rebate. Do key in at least 100 points and click 'use rewards points' to apply the rebate to your order.

Tankfully Fresh - Reward Pts Guide _2_

 

Here's the guide. (Zoom in to read up further)

Tankfully Fresh - Reward Pts Guide

We would highly recommend customers to confirm their orders on their products before purchasing as the payment is automatic and through secure payment gateway. It will take time to refund through internet banking.

We do not recommend our customers to change the items. If there really is a need for it, do contact our direct number to seek assistance. Do note that if the exchange item is paid $2 less than the ordered item, we will only rebate the $2 using reward points instead of refunding through bank transfer.

If you can't select any checkout dates other than the next day, it means that you probably have a promo item in your cart. Promo items are found in the promo category. These items are priced at very reasonable pricing and the reason for only able to select the next day delivery is because we could guarantee these products at the price stated and in good quality :)

Sorry, we only accept digital payment. 

Unfortunately, we are unable to accept any orders or reservations via phone or email. Ordering on our website has several benefits such as using coupon code, reward points and membership tier.

Whatsapp our team at +65 8298 4024 and send us an email: info@tankfullyfresh. Our team will assist you further regarding the order payment.

Here's the guide. (Zoom in to read up further)

If I am a new user, I can try this method:

Tankfully Fresh - Coupon Code 2

 

 

If I've signed up before, I can try this method:

Coupon Code GuideArtboard 1

 

Membership

Membership tier is free and anyone can participate as long as you reach the minimum amount within a year.

You may check the membership status after you login.

Here are the different membership tiers:

  • Bronze Starfish:  $1600 spend per year

Benefits: 2% OFF every order. 1-time FREE Bronze Gift (worth $30). Pearly coins increase by 1.25x of your spending!

  • Silver Mantaray:  $5000 spend per year

Benefits: 5% OFF every order. 1-time FREE Silver Gift (worth $50). Pearly coins increase by 2.5x of your spending!

  • Golden Whale:  $8000 spend per year

Benefits: 7% OFF every order. 1-time FREE Gold Gift (worth $100). Pearly coins increase by 4x of your spending!

For more information on the membership, please click here: Membership

The discount will be automatically calculated based on the membership tier at the checkout page. No coupon code is required.

The benefits in the membership tier will not take effect. However, even after the membership tier ends, the pearly coins will not expire.

Invoice

You may login on our website and check your order status. If it’s a guest checkout when purchasing, do send an email to info@tankfullyfresh.com or Whatsapp our team at +65 8298 4024 regarding this matter. There will also be a physical copy provided with the parcel.

Physical Store

Unfortunately, we are unable to confirm or reserve the stocks at the physical store.

You may contact our physical store at 6566 6763.

Returns & Exchange Policy

Due to hygiene purposes, we do not accept any returns or exchange for ANY products delivered.

If you have received an incorrect item, do take a photo of the seafood items received together with the order number and Whatsapp our team at +65 8298 4024 regarding this matter.

Please send a photo via Whatsapp (+65 8298 4024) to our team within 24 hours from purchase date if any defects are found. Such cases will be eligible for a partial refund. *Do note that all of these queries will be subjected on a case by case basis

Others

Sure! Just let us know in the comment section when you purchase with us so we can arrange it :)

You may call or whatsapp us! However, if you can't reach us by phone, do email to info@tankfullyfresh.com and our staff will get back to you! :)